Privacy Policy

Tom’s Urban Privacy Policy Last Updated: February 1, 2017

Tom’s Urban Servicing LLC and its affiliates, including but not limited to Tom’s Urban IP Holder LLC and Tom’s Urban Franchising LLC (need list of all entities here) (collectively, “Tom’s Urban,” “we,” or “our”) recognizes its obligation to adhere to certain standards of integrity for visitors to its website located at (the “Tom’s Urban Website”). We have developed certain privacy practices in order to maintain these standards and to comply with applicable laws, rules, and regulations. This Privacy Policy describes our privacy practices, including the types of information we may collect from you when you visit Tom’s Urban Website, how we use the information we collect, with whom we share it, and the choices we offer you regarding our collection and use of such information.

Types of Information We Collect

Tom’s Urban does not require visitors to submit personal information (meaning information about a visitor that can uniquely identify the visitor) to Tom’s Urban while visiting the Tom’s Urban Website; however, we do require visitors to submit personal information to register for specific online promotions or to participate in certain online programs, surveys, auctions, or other transactions or activities. On any particular registration page on the Tom’s Urban Website, we may request personal information such as the visitor’s date of birth, gender, email address, telephone number, and/or other contact and demographic information related to the particular promotion, program, auction, survey, or transaction.

How We Use the Information We Collect

Tom’s Urban might also use your personal information, alone or in combination with the information submitted by other users, to improve the Tom’s Urban Website’s navigation or infrastructure and in internal marketing analyses or reviews. In addition, we may use the information collected through cookies to identify and authenticate visitors so that we can provide more customized information and services to visitors, and to improve and update our sites, products, and services. We also may use the information we obtain about you in other ways for which we provide notice at the time of collection.

Information We Share

We may disclose aggregated information about visitors without restriction. Tom’s Urban does not sell, rent, individually post, or otherwise disclose any personal information about visitors to unrelated third parties for marketing purposes. However, the personal information that you provide will be available to Tom’s Urban, our affiliates, agents, representatives, franchisees, and trusted service providers and contractors, as appropriate, to be used for the purposes indicated at the time you voluntarily provide such personal information and to support out business.

In addition, we may disclose your personal information to (1) comply with any court order, law, or legal process, including to respond to any government or regulatory request, and/or (2) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Tom’s Urban, Tom’s Urban Website visitors, or others.

We also reserve the right to transfer your personal information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your personal information in a manner that is consistent with our Privacy Policy.

If you place an order on the Tom’s Urban Website, our third party service provider may collect or receive certain information about you, including, but not limited to, your credit or debit card number, expiration date, and other payment details. Please be advised that we do not store your payment information.

Your Choices

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of the Tom’s Urban Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to feedback@Tom’s

Accessing and Correcting Your Information

You can review and change your personal information by logging into your account on the Tom’s Urban Website and visiting your account profile page.

Children Under the Age of 13

The Tom’s Urban Website is not directed to, and Tom’s Urban will not knowingly collect or solicit personal information from, children under the age of 13. If we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us at

Changes to Our Privacy Policy

Contact Us

If you have any questions or comments about the Tom’s Urban Website or this Privacy Policy, you may email us at feedback@Tom’s or call us at 303-633-1500.

Please read this Privacy Policy carefully. By using the Tom’s Urban Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Tom’s Urban Website.

When you visit the Tom’s Urban Website, we may also collect certain non-personal information by automated means, such as cookies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. We may also use third-party website analytics tools (such as Google Analytics) that collect information about user traffic on the Tom’s Urban Website. The information we may collect by automated means may include, but is not limited to, the following:

information about the devices you use to access the Internet (such as the IP address and the type of the device, operating system, and web browser);

dates, times, and duration of visits to the Tom’s Urban Website (including whether you are a repeat or first time visitor); and

information on actions taken on the Tom’s Urban Website (such as page views and site navigation patterns).

Your web browser may let you choose your preference as to whether you want to allow websites to collect personal information over time about your online activities across different websites or online services. At this time the Tom’s Urban Website does not respond to the preferences you may have set in your web browser regarding the collection of your information, and the Tom’s Urban Website may continue to collect information in the manner described in this Privacy Policy. We may enable third parties to collect information in connection with the Tom’s Urban Website. This Privacy Policy does not apply to, and we are not responsible for, any collection of information by third parties on the Tom’s Urban Website.

We may use your information to:

register you for an account on the Tom’s Urban Website and manage and maintain your account;

provide you with products and services you request;

send you emails or other information or materials you request;

respond to your questions and comments and provide customer support;

communicate with you about our and our affiliates’ products, services, offers, and promotions;

operate, evaluate, and improve our business and the products and services we offer; and

comply with applicable legal requirements and industry standards.

We offer you the following choices about what information we collect from you and how we communicate with you:

Cookies. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of the Tom’s Urban Website’s features.

Promotional Emails. If we have sent you a marketing email, you may choose not to receive additional marketing emails from us by following the unsubscribe instructions contained in each email. Upon receipt and processing of an opt-out request, Tom’s Urban will, within a commercially reasonable amount of time, remove your information from any email lists used to provide you with special offers from Tom’s Urban or its affiliates in the future.

Web Analytics. You may opt-out of the aggregation and analysis of data collected about you on the Tom’s Urban Website by our web analytics vendor by visiting and downloading and installing the Google Analytics Opt-out Browser Add-on.

Tom’s Urban reserves the right to update or change this Privacy Policy at any time. If we make a material change to our Privacy Policy, we will indicate on the Tom’s Urban Website that our privacy practices have changed and will provide a link to the new policy. In the event we make a material change to how we use your personal information, we will provide you with an opportunity to opt out of such new or different use. The date this Privacy Policy was last revised is at the top of this page. You are responsible for periodically reviewing the Tom’s Urban website and this Privacy Policy to check for any updates or changes.